06-07-2010 08:22 PM - edited 03-21-2019 02:39 AM
Voicemail Issue (message are not being saved in the mailbox)
Hi
I am having problems with voicemail in a new UC520.
Phones connected to the UC520 are able to call to PSTN and Local extensions but they are not able to leave a voice mail.
Let me clarify this:
When Phone A calls Phone B and Phone B does not answer. The call is forward to voice mail (888). User using the phone A will get a message saying “extension B is not available please leave the message after the tone” . User A left the message but it does not appear in User B Mailbox.
show voicemail detail mailbox userA does not show message at all
Below is my configuration related with Voice mail
voice service voip
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
interface Integrated-Service-Engine0/0
ip unnumbered Loopback0
service-module ip address 10.1.10.1 255.255.255.252
service-module ip default-gateway 10.1.10.2
dial-peer voice 2015 voip
description ** cue voicemail pilot number **
destination-pattern 888
b2bua
voice-class sip outbound-proxy ipv4:10.1.10.1
session protocol sipv2
session target ipv4:10.1.10.1
dtmf-relay sip-notify
codec g711ulaw
no vad
telephony-service
voicemail 888
ephone-dn 11 dual-line
number 302 no-reg both
pickup-group 111
label 302
name UserA
call-forward busy 888
call-forward noan 888 timeout 10
!
ephone-dn 13 dual-line
number 304 no-reg primary
label 304
name UserB
call-forward busy 888
call-forward noan 888 timeout 10
ephone-dn 55
number A801... no-reg primary
mwi off
!
!
ephone-dn 56
number A800... no-reg primary
mwi on
CUE
username UserA create
username UserB create
username UserA phonenumber "302"
username UserB phonenumber "304"
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn subsystem sip
gateway address "10.1.10.2"
dtmf-relay sip-notify
end subsystem
ccn trigger sip phonenumber 888
application "voicemail"
enabled
maxsessions 6
end trigger
voicemail callerid
voicemail default mailboxsize 1200
voicemail broadcast recording time 300
voicemail default messagesize 180
voicemail mailbox owner "UserA" size 1200
end mailbox
voicemail mailbox owner "UserB" size 1200
end mailbox
Any idea ?
06-07-2010 10:55 PM
Hi There,
I would like to clarify a few things with you if that is ok:
What ever you can answer in the most detailed way will go along way to assist you and resolving the issue.
I look forward to your next post.
Cheers,
David.
06-08-2010 07:03 AM
No, this is router was in use before, but now I am reconfiguring it
I am using the CLI.
Yes I did by CLI
When I call 888 at the first time I got welcome message from Cisco Unity Express
Software Version: 3.0.3
Voice Mail (2.3.1.0)
Auto Attendant (3.0.0.12)
Installed Plug-ins:
CUE Voicemail Language Support (3.0.0.0)
CUE Voicemail US English (3.0.0.0)
uc500-advipservicesk9-mz.124-11.XW7
Probably I should update the CUE version
Could you tell me which version I should put?
I want to do this using CLI; can you provide me documentation for this?
Thanks in advance
06-08-2010 10:16 PM
Hi There,
Sorry for the late reply
Probably I should update the CUE version
I am a strong advocate for always upgrading to the latest or closest to the latest, it might not always be the smartest decision but I still consider it a good decision.
Could you tell me which version I should put?
Anything in the 7.X.X series, the later you go the better they are, but you also need to make sure you have the right GUI files located on the flash card as well, make sure you download the right GUI files for that particular CUE and replace/delete the old ones with the new ones.
I want to do this using CLI; can you provide me documentation for this?
I don't have a document for this, but I have written it on these forums so many times I have lost count, and I still can not work out why I have not written up instructions on how to do this yet, I should one day.
This is a very quick and shroud guide, if you need more information I just might have a document done up by then.
Download the following software:
NOTE: Given the age of your CUE you will need to do a two stage upgrade, first one will need to go to 3.2 and then you can upgrade to the 7.X.X branch, do not attempt to upgrade to the latest or it will fail and you will yell, scream and curse everyone (Speaking from first hand here ).
What you will need:
What you need to do next:
Before we proceed: I would prefer you reconsider doing this via CLI and honestly look at using CCA 2.2.4, it is an automated process and ontop of that it creates a backup and a restore of the CUE, when doing it manually the restores can fail, and in your case you may get a partial fail because you are upgrading to a really high version from and old one, even if it is a two stage process.
Final Checks and backups:
Now the part that can make or break your system:
I recommend walking away and making a coffee or tea right now, this process will take a while (Up too 40 minutes or even more).
NOTE: You will see a lot of "#" Symbols at one stage and the system counting upwards, this is the load process and can take quite some time to do
Final stage:
If all goes well you should be back to normal within a couple of hours.
Hmmmm I think I just wrote up the whole process without realizing I hope I didn't miss any steps.
Good luck with it and I hope you succeed.
Cheers,
David
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