Nortel IVR (Periphonics) integration with Cisco ICM and callmanager

Unanswered Question
Jun 7th, 2010


Have anyone integrated nortel ivr in UCCE setup? If means, could you please help me to get the relevant document for this. I am trying to get this document with no luck. Thanks in advance.


I have this problem too.
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vyapaka85 Thu, 06/17/2010 - 14:14

Hi Suresh,

For the data to pass to and from ICM you need to have Geotel daemon running on the periphonics (I guess you have MPS systems).Geotel software needs changes on some configuration files which are expained in detail in a document called MPS-Geotel features. These guides come bundled along when you buy the periphonics product I beileve.

Hope this info is of some help to you




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