We try to use IE8 as a customer chat console relying on the "Hardware and System Software Specification for Cisco Unified Web and E-Mail Interaction Manager 4.3.1" guide. However when we attempt to start a chat we are getting the error message saying that this browser is not supported. (Please see the attached screenshot.)
What is wrong?
At the same time I would like to note that we successfully use IE8 as an agent console although the aforementioned guide recommends only the IE7 browser for this purpose.
I agree that the System Requirements document say that IE8 is supported as a customer browser for chat. Recommend a TAC case to resolve this.