Chat Recording in Presence?

Unanswered Question
Jun 8th, 2010

I'm looking for a way or product to record all chat conversations through a CIsco Presence for HR and other Compliance reasons. Does such a product exist or is it planned for a future release of CUPS?

Thanks for any info!

Mark.

I have this problem too.
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David Hailey Tue, 06/08/2010 - 14:33

Chat logging was slated as a feature for CUPS 8x.  It has long been a missing component.  It does not exist in previous versions.  I have not checked the feature guide for CUPS 8x to see if this is still "official".  However, Michael (resident Presence expert) may well be able to weigh in further.

Hailey

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htluo Tue, 06/08/2010 - 14:55

This feature is available on CUPS 8, which was released a month ago.

There are two options: Message Archiver and 3rd-party Compliance.

Message Archiver is a built-in feature on CUPS 8.  All you need is a another PC running PostgreSQL (Freeware).  CUPS 8 will dump the chat history to PostgreSQL database in realtime.  The downside of it is it does not have any reporting feature built in.  All you got is just raw data.

3rd-party compliance give you more features like reporting, auditing and content-based blocking.  For example, you may block sensitive words in IM in realtime.  For now, Facetime IM Auditor is the one Cisco tested with CUPS 8.

For more details, see http://www.lulu.com/content/5552336

Michael

http://htluo.blogspot.com

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Ken Douglas Thu, 11/11/2010 - 09:03

Hello:

We're looking at deploying CUPs and Cisco Unified Personal Communicator and our company has a very strong security focus requiring a compliance database for regulatory review...

Is it possible to have the IM and chat data in the PostreSQL database encrypted (we have to encrypted data at rest)?  We're looking at deploying 8.4 (because its listed as a supported version) or trying version 9.

Thanks,

Ken

Leonardo Tadeu Wed, 09/12/2012 - 06:47

Hello Michael,

Do you have any documentation or informations about this software? Did you deploy this already?

Regards

Leonardo Santana

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