7961 Phone with 7914 Expansion Mudule problem

Answered Question
Jun 9th, 2010

Hi,

I have a 7961 phone with 7914 Expansion module. On the expansion module, all the lines are red.

Here is my version output:

yourname#sh ver

Cisco IOS Software, 2800 Software (C2800NM-SPSERVICESK9-M), Version 12.4(15)T9, RELEASE SOFTWARE (fc5)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Tue 28-Apr-09 13:10 by prod_rel_team

ROM: System Bootstrap, Version 12.4(13r)T11, RELEASE SOFTWARE (fc1)

yourname uptime is 3 hours, 1 minute
System returned to ROM by power-on
System restarted at 13:47:45 UTC Fri Apr 22 2010
System image file is "flash:c2800nm-spservicesk9-mz.124-15.T9.bin"


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
[email protected].

Cisco 2811 (revision 53.51) with 243712K/18432K bytes of memory.
Processor board ID FCZ13224346
2 FastEthernet interfaces
1 terminal line
2 Channelized (E1 or T1)/PRI ports
2 Voice FXO interfaces
1 cisco Integrated Service Engine(s)
   Cisco Unity Express 3.1.1 in slot 1
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
126000K bytes of ATA CompactFlash (Read/Write)

Configuration register is 0x2102

yourname#show telephony-service
CONFIG (Version=4.1(0))
=====================
Version 4.1(0)
Cisco Unified Communications Manager Express
For on-line documentation please see:
www.cisco.com/univercd/cc/td/doc/product/access/ip_ph/ip_ks/index.htm

ip source-address 192.168.10.254 port 2000
load 7910 P00403020214
load 7960-7940 P00307020200
max-ephones 32
max-dn 32
max-conferences 8 gain -6
dspfarm units 0
dspfarm transcode sessions 0
conference software
hunt-group report delay 1 hours
hunt-group logout DND
max-redirect 5
cnf-file location: system:
cnf-file option: PER-PHONE-TYPE
network-locale[0] US   (This is the default network locale for this box)
network-locale[1] US
network-locale[2] US
network-locale[3] US
network-locale[4] US
user-locale[0] US    (This is the default user locale for this box)
user-locale[1] US
user-locale[2] US
user-locale[3] US
user-locale[4] US
srst mode auto-provision is OFF
srst ephone template is 0
srst dn template is 0
srst dn line mode is single
time-format 12
date-format mm-dd-yy
timezone 0 Greenwich Standard Time
no transfer-pattern is configured, transfer is restricted to local SCCP phones only.
keepalive 30 auxiliary 30
timeout interdigit 10
timeout busy 10
timeout ringing 180
timeout ringin-callerid 8
timeout night-service-bell 12
caller-id name-only: enable
system message Public
edit DN through Web:  enabled.
edit TIME through web:  disabled.
Log (table parameters):
     max-size: 150
     retain-timer: 15
create cnf-files version-stamp Jan 01 2002 00:00:00
transfer-system full-consult
auto assign 1 to 32
local directory service: enabled.
Extension-assigner tag-type ephone-tag.

yourname#sh fla
-#- --length-- -----date/time------ path
1     44446708 Jun 24 2009 15:23:02 +00:00 c2800nm-spservicesk9-mz.124-15.T9.bin
2         2748 Jun 24 2009 15:32:44 +00:00 sdmconfig-2811.cfg
3       931840 Jun 24 2009 15:33:02 +00:00 es.tar
4      1505280 Jun 24 2009 15:33:24 +00:00 common.tar
5         1038 Jun 24 2009 15:33:38 +00:00 home.shtml
6       112640 Jun 24 2009 15:33:54 +00:00 home.tar
7      1697952 Jun 24 2009 15:34:20 +00:00 securedesktop-ios-3.1.1.45-k9.pkg
8       415956 Jun 24 2009 15:34:40 +00:00 sslclient-win-1.1.4.176.pkg
9       281506 Jun 24 2009 15:39:48 +00:00 ATA030100SCCP040211A.zup
10         638 Jun 24 2009 15:39:48 +00:00 CME_GUI_README.TXT
11      331101 Jun 24 2009 15:39:48 +00:00 CP7902060000SCCP050124A.sbin
12      338897 Jun 24 2009 15:39:50 +00:00 CP7905060000SCCP050124A.sbin
13      338481 Jun 24 2009 15:39:52 +00:00 CP7905060000SCCP050124A.zup
14      340247 Jun 24 2009 15:39:54 +00:00 CP7912060000SCCP050124A.sbin
15        1602 Jun 24 2009 15:39:54 +00:00 CiscoLogo.gif
16         953 Jun 24 2009 15:39:54 +00:00 Delete.gif
17      128792 Jun 24 2009 15:39:54 +00:00 P00307020200.bin
18         458 Jun 24 2009 15:39:54 +00:00 P00307020200.loads
19      680394 Jun 24 2009 15:39:56 +00:00 P00307020200.sb2
20      129196 Jun 24 2009 15:39:58 +00:00 P00307020200.sbn
21      333822 Jun 24 2009 15:39:58 +00:00 P00403020214.bin
22        1347 Jun 24 2009 15:39:58 +00:00 Plus.gif
23       47904 Jun 24 2009 15:40:00 +00:00 S00103020002.bin
24       49169 Jun 24 2009 15:40:00 +00:00 S00104000100.sbn
25         174 Jun 24 2009 15:40:00 +00:00 Tab.gif
26        4448 Jun 24 2009 15:40:00 +00:00 admin_user.html
27      656913 Jun 24 2009 15:40:02 +00:00 admin_user.js
28     1045952 Jun 24 2009 15:40:06 +00:00 cmterm_7920.4.0-02-00.bin
29       16948 Jun 24 2009 15:40:06 +00:00 dom.js
30         864 Jun 24 2009 15:40:08 +00:00 downarrow.gif
31        6315 Jun 24 2009 15:40:08 +00:00 ephone_admin.html
32        4658 Jun 24 2009 15:40:08 +00:00 logohome.gif
33      496521 Jun 24 2009 15:40:10 +00:00 music-on-hold.au
34        3831 Jun 24 2009 15:40:10 +00:00 normal_user.html
35       78819 Jun 24 2009 15:40:10 +00:00 normal_user.js
36         843 Jun 24 2009 15:40:10 +00:00 sxiconad.gif
37        2453 Jun 24 2009 15:40:10 +00:00 telephony_service.html
38         870 Jun 24 2009 15:40:10 +00:00 uparrow.gif
39       10230 Jun 24 2009 15:40:10 +00:00 xml-test.html
40        3389 Jun 24 2009 15:40:10 +00:00 xml.template

74186752 bytes available (54550528 bytes used)

My Config for 7961 :

ephone  3
no multicast-moh
mac-address 0024.C4BE.2D12
keepalive 30 auxiliary 0
type 7961 addon 1 7914
button  1:1 2:32

Is there a problem with my phone load or ios? I am powering Expansion Module with power cube.

I have this problem too.
0 votes
Correct Answer by Aaron Harrison about 6 years 6 months ago

Hi

First, you don't seem to have a load file set up for the 7914 - it has it's own firmware that you need to specify in a 'load' command under telephony-service (the filename is prefixed S001, e.g. S00103020002)... also make sure it's available over tftp as with the other load files.

Secondly, you have buttons 1 and 2 assigned to DNs 1 and 32 respectively.. once you have the firmware downloaded OK you will need to assign DNs to the buttons on the module.

Regards

Aaron

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Correct Answer
Aaron Harrison Sat, 06/12/2010 - 05:28

Hi

First, you don't seem to have a load file set up for the 7914 - it has it's own firmware that you need to specify in a 'load' command under telephony-service (the filename is prefixed S001, e.g. S00103020002)... also make sure it's available over tftp as with the other load files.

Secondly, you have buttons 1 and 2 assigned to DNs 1 and 32 respectively.. once you have the firmware downloaded OK you will need to assign DNs to the buttons on the module.

Regards

Aaron

Please rate helpful posts...

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