actually we can track laptops and other CCX devices with our MSE and Aeroscout equipment. The problem is that we can't track Nortel IP phones. Has someone ever did this configuration and what is important to take a look at. I don't know anything about Nortel, so this would be helpful.
Thanks a lot in advance
If your AeroScout Engine is setup to track tags using CCX, I don't think you can set it up to to track fully associated clients. I would check with AeroScout though. Do you have access to Cisco WCS? You should be able to "see" the phones in there, but not necessary track them.