Location Tracking of Nortel Phones with MSE / Aeroscout

Answered Question
Jun 9th, 2010

Hi there

actually we can track laptops and other CCX devices with our MSE and Aeroscout equipment. The problem is that we can't track Nortel IP phones. Has someone ever did this configuration and what is important to take a look at. I don't know anything about Nortel, so this would be helpful.

Thanks a lot in advance

Dominic

I have this problem too.
0 votes
Correct Answer by Elliott Shawd about 6 years 5 months ago

If your AeroScout Engine is setup to track tags using CCX, I don't think you can set it up to to track fully associated clients. I would check with AeroScout though. Do you have access to Cisco WCS? You should be able to "see" the phones in there, but not necessary track them.

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Dominic Stalder Wed, 06/16/2010 - 23:38

Hi Elliot

thanks for the answer, I know that they don't support CCX, but is this really the only way to track a device with the Cisco MSE, aren't threre other protocols like WDS or IBSS (Aeroscout)?

Regards

Dominic

Correct Answer
Elliott Shawd Fri, 06/18/2010 - 19:15

If your AeroScout Engine is setup to track tags using CCX, I don't think you can set it up to to track fully associated clients. I would check with AeroScout though. Do you have access to Cisco WCS? You should be able to "see" the phones in there, but not necessary track them.

Dominic Stalder Sat, 06/19/2010 - 07:35

I think the AeroScout engine in the MSE only tracks CCX devices, so you are right that it will not work with CCX. I already asked AeroScout and they told me that it is not a problem of AeroScout, its a problem with Cisco (MSE and WCS)...

It's true, the phones are on the WCS, but can't get tracked in the maps. Maybe I try to contact Nortel and ask there.

Regards

Dominic

Elliott Shawd Sat, 06/19/2010 - 10:04

No, you cannot get "real time" tracking out of WCS, but you can track your Nortel phones just like any other client in WCS. You can get association reports and, with the MSE, location and triangulation on a map, which should update from your controllers pretty frequently, and track stuff that way.

Dominic Stalder Sun, 06/20/2010 - 05:02

Both are not practicable, because it is the emergency hospitalisation and they need realtime tracking. Putting a tag on the phone makes the phone even more "bigger".

Regards

Dominic Stalder Sat, 02/19/2011 - 07:25

Hi there

just as an information, it was a licensing problem, the MSE / WCS run out of license and so the Nortel phones (and many other clients) were not tracked.

Now it works great.

Regards

Dominic

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