IPCC-Verint integration

Unanswered Question
Jun 9th, 2010
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Hi,


I have an CUCM 6.1.3 with IPCC express 7.0(1) build 168.


We are going to record using Verint Impact 360. The Verint
engineers are asking for some parameters that I don't know where to find it:


- The IPCC's CTI Server IP Address (side A) (I supose this is the IPCC Server IP Adress)
- The IPCC's CTI Server Port (side A)
- The ID of the PIM connected to the CallManager's ACD.
- client ID, client password


Can you help me??


Thanks!!
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Edward Umansky Wed, 06/09/2010 - 10:30
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That information is applicable to a UCC Enterprise or ICM system, not to a UCC Express system. Verint does provide UCCX integration, I believe it works through a database connection not a direct CTI link.

anavalverde Thu, 06/10/2010 - 02:43
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Thanks Ed.


We are going to install Verint Ultra (not Witness), Does it work using a database connection too? I'm trying to find some document of the platforms integrations in the Cisco web but I haven't found anything.

david.macias Thu, 06/10/2010 - 04:38
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Verint should have this documentaiton and not Cisco, have you checked with Verint?


david

lohjintiam Mon, 11/01/2010 - 22:51
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Hi,


Is there any additional licensing required on Cisco's end for integration with ICM CTI / HDS?


Thanks!

-JT-

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