IPCC-Verint integration

anavalverde · ‎06-09-2010

Hi,

I have an CUCM 6.1.3 with IPCC express 7.0(1) build 168.

We are going to record using Verint Impact 360. The Verint
engineers are asking for some parameters that I don't know where to find it:

- The IPCC's CTI Server IP Address (side A) (I supose this is the IPCC Server IP Adress)
- The IPCC's CTI Server Port (side A)
- The ID of the PIM connected to the CallManager's ACD.
- client ID, client password

Can you help me??

Thanks!!

Edward Umansky · ‎06-09-2010

That information is applicable to a UCC Enterprise or ICM system, not to a UCC Express system. Verint does provide UCCX integration, I believe it works through a database connection not a direct CTI link.

anavalverde · ‎06-10-2010

Thanks Ed.

We are going to install Verint Ultra (not Witness), Does it work using a database connection too? I'm trying to find some document of the platforms integrations in the Cisco web but I haven't found anything.

david.macias · ‎06-10-2010

Verint should have this documentaiton and not Cisco, have you checked with Verint?

david

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lohjintiam · ‎11-01-2010

Hi,

Is there any additional licensing required on Cisco's end for integration with ICM CTI / HDS?

Thanks!

-JT-