uccx - call control group shared by all scripts

Answered Question
Jun 9th, 2010

Hello all,



i would like to know if there is a problem we configure a all control group being shared by all scripts in the uccx.


i mean, for example, we have 10 ivr ports and 5 scripts, so 1 call control group with 10 ports, and all 5 scripts with 10 ports, so this way we share all cti ports with all scripts.


thank you for helping!

Leandro saojose

Correct Answer by Anthony Holloway about 6 years 8 months ago

This is not a problem.  What you want to watch out for is the shared Cisco Media Group.  Because it takes longer for media channels to reset than cti ports, you need a 10% buffer.

e.g.,

If you have 10 CTI Ports, you need 11 Cisco Media Channels.

If you have 100 CTI Ports, you need 110 Cisco Media Channels.

EDIT:  Also, watch you application sessions.  If you have 10 sessions on each of your 5 apps, then a single app can starve the other apps of CTI ports under heavy call volume.  Unless that's what you wanted.

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Correct Answer
Anthony Holloway Wed, 06/09/2010 - 14:05

This is not a problem.  What you want to watch out for is the shared Cisco Media Group.  Because it takes longer for media channels to reset than cti ports, you need a 10% buffer.

e.g.,

If you have 10 CTI Ports, you need 11 Cisco Media Channels.

If you have 100 CTI Ports, you need 110 Cisco Media Channels.

EDIT:  Also, watch you application sessions.  If you have 10 sessions on each of your 5 apps, then a single app can starve the other apps of CTI ports under heavy call volume.  Unless that's what you wanted.

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