Email alerts from CER

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Jun 9th, 2010
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We just deployed Cisco Emergency responder (ver.7.1.1) and the email alerts are not being sent to the site contacts when an emergency call is placed. I have a vailid SMTP server and sourece ID set up in the CER group and when I go into the OS administration it tells me that "The SMTP service is available" I have looked in the admin guide for trouble shooting email alerts and it dosen't give me much. I have looked through the event logs as well and don't see any failures.  Is there a way to test the email function of CER without generating a call to the PSAP? If this log file that Imay have over looked that will show me the staus or results of emails sent from CER?

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CHRIS CHARLEBOIS Thu, 06/17/2010 - 08:33
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If the SMTP server that you are sending the mail to does not allow relay, you probably won't see an error; The mail will just be dropped.  Does the alert via phone call work?  How about pager?

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