Email alerts from CER

jkosciuk · ‎06-09-2010

We just deployed Cisco Emergency responder (ver.7.1.1) and the email alerts are not being sent to the site contacts when an emergency call is placed. I have a vailid SMTP server and sourece ID set up in the CER group and when I go into the OS administration it tells me that "The SMTP service is available" I have looked in the admin guide for trouble shooting email alerts and it dosen't give me much. I have looked through the event logs as well and don't see any failures. Is there a way to test the email function of CER without generating a call to the PSAP? If this log file that Imay have over looked that will show me the staus or results of emails sent from CER?

CHRIS CHARLEBOIS · ‎06-17-2010

If the SMTP server that you are sending the mail to does not allow relay, you probably won't see an error; The mail will just be dropped. Does the alert via phone call work? How about pager?