CME 8.0 gui displays a gray page with no icons

JessicaBroy82_2 · ‎06-09-2010

Hey Everyone!

I have read through the other threads but can't seem to find why I am seeing only a grey GUI page without the rest of the GUI icons and buttons when I go to the http://...../ccme.html page.

I used the archive tar /xtract flash: command to extract my CME gui files to flash.

When I look in the flash I see the following listings:

60 0 Jun 09 2010 16:41:12 gui

61 829440 Jun 09 2010 16:41:16 gui/admin_user.html

62 677820 Jun 09 2010 16:41:20 gui/admin_user.js

63 1029 Jun 09 2010 16:41:22 gui/CiscoLogo.gif

64 615 Jun 09 2010 16:41:22 gui/CME_GUI_README.TXT

65 953 Jun 09 2010 16:41:22 gui/delete.gif

66 16344 Jun 09 2010 16:41:24 gui/dom.js

67 864 Jun 09 2010 16:41:24 gui/downarrow.gif

68 6146 Jun 09 2010 16:41:24 gui/ephone_admin.html

69 4558 Jun 09 2010 16:41:24 gui/logohome.gif

70 3866 Jun 09 2010 16:41:26 gui/normal_user.html

71 78428 Jun 09 2010 16:41:26 gui/normal_user.js

72 1347 Jun 09 2010 16:41:26 gui/plus.gif

73 843 Jun 09 2010 16:41:28 gui/sxiconad.gif

74 174 Jun 09 2010 16:41:28 gui/tab.gif

75 2432 Jun 09 2010 16:41:28 gui/telephony_service.html

76 870 Jun 09 2010 16:41:28 gui/uparrow.gif

77 9968 Jun 09 2010 16:41:28 gui/xml-test.html

78 3412 Jun 09 2010 16:41:30 gui/xml.template

79 1848343 Jun 09 2010 16:41:38 GUI-1.3.3.SBN

80 1892036 Jun 09 2010 16:41:48 GUIH-1.3.3.SBN

On my 2811 router I typed in the command:

ip http server

no ip http secure-server

ip http path flash:gui

I have also tried

ip http path flash:gui/

with the same problem

Any recommendations on what I am doing wrong?

All responses are greatly appriciated!

Thanks in advance!

paolo bevilacqua · ‎06-09-2010

Check exact IOS used against exact GUI used.

That is indicated in the CME download page.

JessicaBroy82_2 · ‎06-10-2010

I erased the flash and started over again making sure to use the exact IOS and CME version you like mentioned and everything seems to be working now.

Thanks for your help!

paolo bevilacqua · ‎06-10-2010

You are welcome, thank you for the nice rating and good luck!

mcappelli · ‎05-31-2011

I'm sorry but i dont understand.

I'm using IOS Software c2800nm-spservicesk9-mz.151-2.T3.bin and CME Version cme-151-2Tv1.zip as CME Compatibility Matrix says:

Cisco IOS Release 1: 15.1(2)T

Cisco Unified CME Version: 8.1

Cisco Unified CME GUI Version 2: 8.1.0.0

I have the same problem of Jessica.

Am I using a wrong CME version?

Any recommendations on what I am doing wrong?

Thanx

paolo bevilacqua · ‎06-01-2011

All seems right in you case and if still troubles you can either try a CME 8.6 upgrade, or contact the TAC.

mcappelli · ‎06-01-2011

nothing to do Paolo.

I downloaded CME 8.6 and used this Gui files but it doesn't work.

It still remains gray

paolo bevilacqua · ‎06-01-2011

You also need IOS 15.1(4)M for CME 8.6

mcappelli · ‎06-01-2011

Nothing to do Paolo also using IOS 15.1(4)M for CME 8.6.

It sounds really strange.

I'm not able to use the GUI...

paolo bevilacqua · ‎06-01-2011

Post http configuration and GUI directory ?

mcappelli · ‎06-03-2011

Hello Paolo,

Now it works !

I uploaded at latest IOS version and GUI and now it works perfectly.

This case is closed and thank you again.

Marco

paolo bevilacqua · ‎06-03-2011

Thank you for the nice rating and good luck!