I'm not very familiar with Attendant Console but I received a question from a user and I need to determine the best approach to solving this user's issue. There's an extension which is shared by two users working different shifts. The alerting name and line label fields are populated with generic information (not specific to the two users). This is causing confusion for the person manning the attendant console. She would like both shift workers to appear in AC, under the same extension, using their real names. My initial thought was to create two ext. mobility profiles and just have each shift login to the phone using ext. mobility. However, it all depends on how AC populates the directory. Does it retrieve the identity of the user attached to a phone from the "Alerting Name" field of the DN? Or does it retrieve it from some other field on the phone or from somewhere else within CUCM?