Master agent is busy

Unanswered Question
Jun 9th, 2010

I tried setting up a backup for my CCM 8.5.  But now when I try to go  back into the Disaster Recovery System and click on the back up I set just keeps showing:

"Status: Unable to process request,  master agent is busy"

How can I clear this and try to set this up  again?

I have this problem too.
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Aaron Harrison Thu, 06/10/2010 - 01:25


CCM 8.5? You are on the leading edge of technology...

Go into 'Control Center - Network Services'. Listed there are the DRF Master and DRF Local services that make up this service. Restart the DRF Master, and leave it a few minutes to settle then try again.

Network Services is in the Serviceability pages (https://ccm-ip/ccmservice)



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samayann Thu, 06/10/2010 - 01:37


     Thank you for replying, But ithat solution is not working. Have been restarting the DRF local and Master Sevices since morning. Any other way of resolving it ?



ramondelacruz Sat, 09/15/2012 - 06:38

Go to CUC Serviceabilty > Tools > Cluster Management > Port Manager, for Publisher click on Stop Taking Calls.

This should now allow you to restore a backup.

erinedison Tue, 05/19/2015 - 14:50

HI Samayann,

i had this same issue,resolved by

Restart the service from the Command Line Interface on both publisher and subscriber, use these commands

  • admin:utils service restart Cisco DRF Master

  • admin:utils service restart Cisco DRF Local




WASEEMULHAQ Wed, 12/02/2015 - 23:28

From PUB Control Center - Network Services'. instead of restarting do STOP  DRF Master only . waite for 10 min than start DRF Master service again .


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