Ordering Contact Center Express

Unanswered Question
Jun 10th, 2010

Does MCS7816I4-K9-CXA1 come with Agent seats? If it doesn't what's the part number for it's seats for Unified CCX Enhanced ?

I coun't find any datasheets for this server, so i don't know what is included in server and what is it's compatibility.

I want to connect this MCS with UC520-8U-2BRI-K9.

Any help would be appreciated!



I have this problem too.
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Jonathan Schulenberg Thu, 06/10/2010 - 04:51

CCX is not a product to be ordered or installed in a cavalier fashion. At a minimum, you need to read the Release Notes and Solution Reference Network Design to understand how the product functions prior to ordering.

No the server does not come with any seats; however, a new customer installation of UC Manager does include five enhanced seats under a promotion.

You will need to use the Unified Communications Sizing Tool to properly size and the Ordering Guide to quote the product.


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