Maximum skill group for an agent

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Jun 10th, 2010
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Can someone confirm me what would be the maximum number of skill group that can be assigned to an Agent. I found in ICM7.5 config guide that it can be increased. Would be helpful if someone can send me the link for the document also.

Thanks in advance.

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david.macias Thu, 06/10/2010 - 07:44
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I've not seen a document talking about increasing the limit.  Before 7.2 the limit was 20, after 7.2 the limit is now 50.  However, the more skill groups you have assigned the lower the number of agents you can have on one PG, so make sure to plan accordingly.  Check the SRND for the table illustrating the affects of skilling to PG sizing.



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