Call forward to Unity Connection Fails

mserwon · ‎06-10-2010

I have CUCM7.1 and UCXN 7.0 and have done sip integration. When phones call their voicemail it works fine. When a call to phone is forwarded to vm the main greeting is announced and not the personal greeting. RTMT port monitoring indicates the correct caller and the called is the vm pilot.

Any suggestions?

William Bell · ‎06-10-2010

You may want to double check the configurations on your SIP trunk and SIP profile assigned to the SIP trunk. Refer to this integration guide. I used it and it works like a champ.

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/integration/cucm_sip/guide/cucintcucmsip050.html#wp1094879

HTH.

Regards,
Bill

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HTH -Bill (b) http://ucguerrilla.com (t) @ucguerrilla

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mserwon · ‎06-10-2010

I figured out what it was. I forgot to check the Redirecting Diversion Header Delivery boxes on the trunk.