I am trying to use a CIVS-IPC-4500 camera with Milestone Xprotect. The short story is the recording software is unable to get the H264 stream. The MJPEG stream goes in & out. I spoke with Milestone and they support the IPC-4500 firmware 1.0.1. My camera has firmware 1.0.3.
As a side note when Milestone is trying to record the video I am unable to view live video from the IPC-4500 web page. In fact I typically have to powercycle the camera to clear this condition.
It would seem changing the firmware would be a good start to resolve this issue.
So where do I find the old firmware? Is there a newer firmware that is more reliable?
I faced the same problem and it solved by the following :
1-from IE ,open the Camera you need to upgrade ,then from tools ---> Internet option ----->Security -----> Local Intranet---->Sites ----> then uncheck Automatically check Intranet network ------> Advanced ------> add the URL .
2- back to the upgrade page ,the process will be completed successfully.