06-10-2010 01:34 PM
I am trying to use a CIVS-IPC-4500 camera with Milestone Xprotect. The short story is the recording software is unable to get the H264 stream. The MJPEG stream goes in & out. I spoke with Milestone and they support the IPC-4500 firmware 1.0.1. My camera has firmware 1.0.3.
As a side note when Milestone is trying to record the video I am unable to view live video from the IPC-4500 web page. In fact I typically have to powercycle the camera to clear this condition.
It would seem changing the firmware would be a good start to resolve this issue.
So where do I find the old firmware? Is there a newer firmware that is more reliable?
Solved! Go to Solution.
06-13-2010 02:43 AM
Dear AARON,
I faced the same problem and it solved by the following :
1-from IE ,open the Camera you need to upgrade ,then from tools ---> Internet option ----->Security -----> Local Intranet---->Sites ----> then uncheck Automatically check Intranet network ------> Advanced ------> add the URL .
2- back to the upgrade page ,the process will be completed successfully.
Thanks,
Ahmed Ellboudy
06-10-2010 03:44 PM
06-11-2010 08:31 AM
06-13-2010 02:43 AM
Dear AARON,
I faced the same problem and it solved by the following :
1-from IE ,open the Camera you need to upgrade ,then from tools ---> Internet option ----->Security -----> Local Intranet---->Sites ----> then uncheck Automatically check Intranet network ------> Advanced ------> add the URL .
2- back to the upgrade page ,the process will be completed successfully.
Thanks,
Ahmed Ellboudy
06-17-2010 10:04 AM
I also had to set my security to LOW for the local internet. Got the firmware downgraded. Still have issues with Milestone viewing the video stream properly. I'll have to call tech support again.
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