VOIP outgoing call issue

Unanswered Question
Jun 10th, 2010
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Could I know how to fix it the following issue ? Users said when they press the digit slowly then the calls are successful. When they press faster, they hear busy tone.


Users are having problem to make leased line calls. The pattern is before they complete the key-press, they hear the busy tone.  To call a extension in HK, e.g. 484, I need to press 382484, where 3 is the access code to the tie-line, 82 to RSHK, and 484 is the extension. Now after I press 382, there is busy tone already. We keep trying for few more times, we can then get thru.


Thanks a lot

Leung che man

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David Hailey Thu, 06/10/2010 - 21:32
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You need to check for overlap in your dial plan.  Then we can go from there.


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cm6043 Thu, 06/10/2010 - 22:41
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Hi Hailey,

The dialplan is not overlapped with each other. Is this the problem about the timing of dial digit ?


RSHZ#sh dial-peer voice summary

dial-peer hunt 0

             AD                                    PRE PASS                OUT


11     pots  up   up             86                 0                      up   0/0/0:1

101    voip  up   up             82[1-8]T           0  syst ipv4:

102    voip  up   up             829T               0  syst ipv4:

111    voip  up   up             84[1-8]....        0  syst ipv4:

112    voip  up   up             8491817T           0  syst ipv4:

121    voip  up   up             83[1-8]T           0  syst ipv4:

122    voip  up   up             839T               0  syst ipv4:

131    voip  up   up             88[1-8]T           0  syst ipv4:

132    voip  up   up             889T               0  syst ipv4:




Leung Che Man

paolo bevilacqua Thu, 06/10/2010 - 22:46
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There is no match for 382 above ? Also see if you can register a phone into thta site and try yourself, sometime users report are incorrect.

cm6043 Thu, 06/10/2010 - 23:57
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The prefix 3 is deleted before accessing the voice gateway so only 82xxx will be sent.

Thanks Leung Che Man


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