06-10-2010 06:59 PM - edited 03-15-2019 11:11 PM
Hi,
Could I know how to fix it the following issue ? Users said when they press the digit slowly then the calls are successful. When they press faster, they hear busy tone.
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Users are having problem to make leased line calls. The pattern is before they complete the key-press, they hear the busy tone. To call a extension in HK, e.g. 484, I need to press 382484, where 3 is the access code to the tie-line, 82 to RSHK, and 484 is the extension. Now after I press 382, there is busy tone already. We keep trying for few more times, we can then get thru.
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Thanks a lot
Leung che man
06-10-2010 09:32 PM
You need to check for overlap in your dial plan. Then we can go from there.
Hailey
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06-10-2010 10:41 PM
Hi Hailey,
The dialplan is not overlapped with each other. Is this the problem about the timing of dial digit ?
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RSHZ#sh dial-peer voice summary
dial-peer hunt 0
AD PRE PASS OUT
TAG TYPE MIN OPER PREFIX DEST-PATTERN FER THRU SESS-TARGET STAT PORT
11 pots up up 86 0 up 0/0/0:1
101 voip up up 82[1-8]T 0 syst ipv4:1.1.1.1
102 voip up up 829T 0 syst ipv4:1.1.1.1
111 voip up up 84[1-8].... 0 syst ipv4:2.2.2.2
112 voip up up 8491817T 0 syst ipv4:2.2.2.2
121 voip up up 83[1-8]T 0 syst ipv4:57.3.3.3.3
122 voip up up 839T 0 syst ipv4:57.3.3.3.3
131 voip up up 88[1-8]T 0 syst ipv4:57.4.4.4.4
132 voip up up 889T 0 syst ipv4:57.4.4.4.4
RSHZ#
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Thanks
Leung Che Man
06-10-2010 10:46 PM
There is no match for 382 above ? Also see if you can register a phone into thta site and try yourself, sometime users report are incorrect.
06-10-2010 11:57 PM
The prefix 3 is deleted before accessing the voice gateway so only 82xxx will be sent.
Thanks Leung Che Man
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