LMS 3.2 shutting down unexpectedly

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Jun 10th, 2010
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LMS is shutting down after about 1.5 hours, or at least the TomCat and other processes are. There is nothing obvious in the Windows event logs. Where can I look to determine what is causing it to shut down. Thinking it might be a recently installed windows patch or McAfee action.  Attaching output of pdshow.


Update:  I think I may be running into the bug described in this thread:


https://supportforums.cisco.com/message/3020952#3020952


Is there a bug ID for this or should I just refer TAC to the thread?


Thanks.

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Joe Clarke Thu, 06/10/2010 - 23:22
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Post the NMSROOT/MDC/tomcat/logs/stdout.log and stderr.log after the server crashes but before you restart.

chris.mcgarrah@... Fri, 06/11/2010 - 09:54
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Restoring the ANIServer.properties file to an older version, as suggested in the referenced thread, seems to have resolved the issue on my LMS 3.2 system, however I seem to be having the same issue on my LMS 3.1; ANIServer is not starting and accessing the User Tracking db with the User Tracking Utility seems to kill it, although the TomCat server is not down (yet).  I have not tried restoring the ANIServer.properties file on my 3.1 system and I am attaching the stderr.log and stdout.log from that system.

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Joe Clarke Mon, 06/14/2010 - 23:29
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The problem appears to be the same as described in the previous thread (i.e. CSCtf29167).  The query is failing with a NullPointerException, but why it's happening is unclear.  I can't say that restoring your ANIServer.properties will help.  You may have a problem with your ANI database.  A patch for 3.2 is available from TAC, but none exists for 3.1.

chris.mcgarrah@... Tue, 06/15/2010 - 12:43
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Restoring the ANIServer.properties file has fixed my 3.1 system too.  Still not sure what could have corrupted the file on both systems.  I'm suspecting a Windows patch, only because that is something that would have happened to both systems in the same time frame, but that's still just a guess.  Thanks for your help I'll request the patch for CSCtf29167 from TAC for my 3.2 system.

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