Voice gw, CM Pub and Sub1, agents, CVP1, RoggerA, VRU PG, Agent PG. Agent ipphones register with Florida/Virginia CM cluster.
Site 2: (Virginia)
CM Sub2, CVP2, Rogger B, VRU PG, Agent PG
Site 3: (UK)
Separate CM cluster, CVP, Agent PG, VRU PG (These PGs talk to Rogger A and Rogger B of Site1/2).
Site 4: (India)
Voice gw, Agents. Agents register with UK CM cluster.
We have calls coming at Site1 routed to CVP and handled by agents at Site1, requirement is after office hours once customer selects the option to talk to agent in CVP.then call should be routed to agents at Site 4 from Site 1. How can this be achieved ??