06-11-2010 11:22 AM - edited 03-21-2019 02:40 AM
I am trying to reset my UC560 to factory defaults becuase it looks like my VLAN.DAT got corrupted. I tried deleting the vlan.dat and adding the vlans back manually but that isn't working. sho vlans reveals "No Virtual Lans configured", however show vtp status show 5 vlans and increases if I add one.
When I try to restore i get the infamous "CUE reset error" which I can't seem to work around. I have not done any configuration on this box and would like to lose everything and get it back to the way it was when it walked in the door. I cna't login into the Integrated-Service-Engine either. It times out when I try to open a session.
Does anybody know of a way to get reimage the flash? The CCA method of reset seems too smart and keeps getting in the way. Thanks.
06-11-2010 12:28 PM
You can actually use CLI and a console cable to do a factory reset of the UC560.
Here are the steps for doing a factory reset of the UC500 in CLI (will work on UC520, UC540, and UC560):
Notes about factory reset:
06-11-2010 04:32 PM
I tried that (service-m i0/0 se ) with a telnet session and I can't get in. It goes to "open" and never returns with a prompt. Do you think it will be better at the console? I don't think this reloads the vlan.dat file that seems to be a big part of my current problem. I will give it a shot though.
06-14-2010 07:19 AM
I can't log in to CUE. I get
UC560#service-m i0/0 se
Trying 10.1.10.2, 2002 ...
% Connection refused by remote host
06-14-2010 07:44 AM
I do know the solution to the problem below:
UC560#service-m i0/0 se
Trying 10.1.10.2, 2002 ...
% Connection refused by remote host
Here is what you need to do to get into CUE:
UC560#service-m i0/0 se clear
[confirm] (press Enter here)
[OK]
UC560#service-m i0/0 se
You should now be able to get into the CUE module. You might need to use the reload command and reboot the UC560 to get this working.
04-14-2012 12:11 PM
Hello,
I seem to have a similar problem and was hoping for some feedback. I tried the session clear and reload. rebooted the UC560 and I still can not access the CUE. Any suggestions?
Wayne
04-14-2012 12:19 PM
No prompt is normal, until you press return.
04-14-2012 12:24 PM
Hi Paolo,
good to hear from you again. I can't seem to access my CUE on a new UC560. I was setting it up through the CCA but didn't like the configs so I tried to reset it to factory defaults and have been having problems ever since. I went through the CLI and reset the UC560 to facotry defaults but can't seem to get into the CUE no matter what I try. What do you suggest?
Wayne
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