Can you see how many calls are waiting in a queue using Supervisor.

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Jun 11th, 2010
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Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?

I am using  Contact Center - 5.0(2)SR01_Build053

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Jonathan Schulenberg Fri, 06/11/2010 - 12:09
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Yes. The Longest Waiting column shows this to the left of the time.   X [YY:YY:YY] where X are the calls waiting and YY:YY:YY is the longest wait time.

Anthony Holloway Fri, 06/11/2010 - 12:29
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And sorting that column sorts on X, not on YY:YY:YY.  I have supervisors complain to me comment about this all the time.

ryoung195 Fri, 06/11/2010 - 13:40
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Do anyone of you guys have a screen shot of this.  I dont know if i dont see this or if  im missing something.

Aaron Harrison Fri, 06/11/2010 - 13:44
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Do you see any CSQs listed in the upper left box in the Supervisor?

If so, when you click on one or the top-level tree item you should see stats relating to CSQs to the right. You may have to scroll that window accross so see some stats.




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