Can you see how many calls are waiting in a queue using Supervisor.

Unanswered Question
Jun 11th, 2010

Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?

I am using  Contact Center - 5.0(2)SR01_Build053

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Jonathan Schulenberg Fri, 06/11/2010 - 12:09

Yes. The Longest Waiting column shows this to the left of the time.   X [YY:YY:YY] where X are the calls waiting and YY:YY:YY is the longest wait time.

Anthony Holloway Fri, 06/11/2010 - 12:29

And sorting that column sorts on X, not on YY:YY:YY.  I have supervisors complain to me comment about this all the time.

ryoung195 Fri, 06/11/2010 - 13:40

Do anyone of you guys have a screen shot of this.  I dont know if i dont see this or if  im missing something.

Aaron Harrison Fri, 06/11/2010 - 13:44

Do you see any CSQs listed in the upper left box in the Supervisor?

If so, when you click on one or the top-level tree item you should see stats relating to CSQs to the right. You may have to scroll that window accross so see some stats.

Regards

Aaron

Actions

This Discussion