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Can you see how many calls are waiting in a queue using Supervisor.

ryoung195
Level 1
Level 1

Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?

I am using  Contact Center - 5.0(2)SR01_Build053

6 Replies 6

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Yes. The Longest Waiting column shows this to the left of the time.   X [YY:YY:YY] where X are the calls waiting and YY:YY:YY is the longest wait time.

And sorting that column sorts on X, not on YY:YY:YY.  I have supervisors complain to me comment about this all the time.

ryoung195
Level 1
Level 1

Thanks guys, I apprieciate the help.

ryoung195
Level 1
Level 1

Do anyone of you guys have a screen shot of this.  I dont know if i dont see this or if  im missing something.

Do you see any CSQs listed in the upper left box in the Supervisor?

If so, when you click on one or the top-level tree item you should see stats relating to CSQs to the right. You may have to scroll that window accross so see some stats.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Here you go.

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