CCNA exam technical problem

Answered Question
Jun 11th, 2010
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Hi everybody,

I'm writing here to check if someone has any suggestion on what should I do about my CCNA exam. See, I just took my CCNA certification exam and the exam software failed to show one of the sim questions properly (I couldn't interact on the simulation), making it impossible to resolve. That could have been not important (just 1 question out of fiftysomethng), but I failed that exam for a very narrow margin (and I mean *very* narrow), and I feel really bad about it.

What can I do? I think it would be just fair if they took that question out of the exam, and evaluate it over the rest of the questions, but I don't know if that's possible at all. Or maybe retake the exam, or something. It's just that failing an exam when you don't know enough is bad, but failing because some software out of your control fails is really annoying.

So (besides studying harder for next time ), does anybody where can I complain or ask for a re-evaluation or something? Anyone had a similar experience? any advice?


Correct Answer by Brandon Buffin about 6 years 9 months ago

You can try opening a case here:

Hope this helps.


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Overall Rating: 5 (1 ratings)
davidrg75 Fri, 06/11/2010 - 15:00
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Thanks, that was just the right place to go (is just me or there a are a zilion different cisco sites out there each one with their own login system?)

Anyway, if anybody has a previous experience on the matter of  technical difficulties during a certification exam and wants to share, it would be great too.

Thanks again for the link .


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