Trying to troubleshoot what appears to be an Application Dial Rule problem when using the Click To Call widget. Currently, can only dial internal extensions without issue. Getting "Destination cannot be reached error" with all outbound calls. I can see the phone attempt to process the call, but only appears to quickly go off/on hook. Would like to know which trace files from Call Mgr I can use to accurately pinpoint this issue. So far, I've tried using the CTI, CCM, Webdialer, and CCMCIP traces with Triple Combo to parse. Not having much luck at this point. As a second note, I was able to get this partially working on a non-domain PC with Proxy disabled in Internet Explorer. Not totally sure if it is necessary to allow internal CCM IP and port via firewall.
UCCM version = 22.214.171.12400
Click To Call version = 126.96.36.199
Sample Application Dial Rule Settings
- Number of Digits = 10
- Total Digits to be Removed = 0
- Prefix with Pattern = 9
For test calls, I'm only sending 7 digits for local call and want the App Dial Rule to prefix the 9 for outside call. Any help, greatly appreciated.