"Auth Fail" Phone loads

dharig · ‎06-12-2010

I understand that in order to go from 8-3-2 to 8-5-3 on a 7975G I need to first jump to 8-5-2. I deleted the 8-5-3 files from the 7975 directory and copied the 8-5-2 files in there. I no longer get the “Auth Fail” message but the phones don’t update to the intermediate load either. What other settings do I need to change to get the 7975G’s phones to update with the files I have in the 7975 directory?

Darren DeCroock · ‎06-12-2010

David,

You will also need to modify the tftp server statements, modify the telephony server "load" statement, and create the CNF files. There is a document walking you though this process here: https://supportforums.cisco.com/docs/DOC-9815

Hope that helps.

Darren

Steven DiStefano · ‎06-12-2010

Yep, there are 4 things to do in that doc, and don't foget to reset the phone:-) Let us know how you do.

Posted from my mobile device.

Steven DiStefano · ‎07-07-2010

Elaborating a bit more as this happened to me this week too on an older 7975 phone I connected to my UC540:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/firmware/8_5_3/english/release/notes/7900_853.html

Note For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to version 8.5(3) or greater, you must first upgrade your firmware to version 8.5(2). Once you have upgraded to version 8.5(2), you can upgrade your IP Phone to version 8.5(3) or later.

I have found an older 7975 giving "Auth Fail" on SCCP75-8-3-2S and wont upgrade. It makes simple resets total phone outages as it tries every time to load the newer FW.

So I manually configured the TFTP-Server statements, the Telephony-Service Load statement in the IOS CLI and manually TFTPed the intermediate load (8.5(2)) to flash and it upgraded. Then I was able to use CCA PLM to load the latest phone load in SWP 8.0.3 for UC500 (8.5(3)) and then it can upgrade.

Some detailed steps...

I used solar Winds free TFTP server to TFTP the files to the UC540 flash /phones/7975 directory.

Then this CLI....

no tftp-server flash:/phones/7975/apps75.8-5-3TH1-6.sbn alias apps75.8-5-3TH1-6.sbn
no tftp-server flash:/phones/7975/cnu75.8-5-3TH1-6.sbn alias cnu75.8-5-3TH1-6.sbn
no tftp-server flash:/phones/7975/cvm75sccp.8-5-3TH1-6.sbn alias cvm75sccp.8-5-3TH1-6.sbn
no tftp-server flash:/phones/7975/dsp75.8-5-3TH1-6.sbn alias dsp75.8-5-3TH1-6.sbn
no tftp-server flash:/phones/7975/jar75sccp.8-5-3TH1-6.sbn alias jar75sccp.8-5-3TH1-6.sbn
no tftp-server flash:/phones/7975/SCCP75.8-5-3S.loads alias SCCP75.8-5-3S.loads
no tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads

tftp-server flash:/phones/7975/apps75.8-5-2TH1-9.sbn alias apps75.8-5-2TH1-9.sbn
tftp-server flash:/phones/7975/cnu75.8-5-2TH1-9.sbn alias cnu75.8-5-2TH1-9.sbn
tftp-server flash:/phones/7975/cvm75sccp.8-5-2TH1-9.sbn alias cvm75sccp.8-5-2TH1-9.sbn
tftp-server flash:/phones/7975/dsp75.8-5-2TH1-9.sbn alias dsp75.8-5-2TH1-9.sbn
tftp-server flash:/phones/7975/jar75sccp.8-5-2TH1-9.sbn alias jar75sccp.8-5-2TH1-9.sbn
tftp-server flash:/phones/7975/SCCP75.8-5-2S.loads alias SCCP75.8-5-2S.loads
tftp-server flash:/phones/7975/term75.default.loads alias term75.default.loads

telephony-service
load 7975 SCCP75.8-5-2S

Then reset the phone.

Then after it completes, use CCA PLM to delete and readd the official 7975 load and reset it again.