Click to call 7.0 does not work

azeemo157 · ‎06-12-2010

Hi All

I am trying to use Click to Call with CCM 7.1.3 and whenever i give the User ID information it selects the EM profile. All the users are under EM. But when i try to dial it gives me error that "Call Failed. Make sure the user is looged into Extension Mobility device. If problem presists please call CCM Administrator". anyone know whats wrong ?

pratik.rb · ‎06-13-2010

Hi Azeem,

You can check the following:

Webdialer service activated
User is associated with EM profile and logged in
In Click to Call application, goto Phone and verify a phone has been detected and associated

Pratik

azeemo157 · ‎06-16-2010

hi Pratik

how ya doing ? Long time no c ?

Anyways i checked all the points u have mentioned everything seems to be fine, but still it gives me the same message. Is this is a known issue wiht C2D 7.0 with EM on CCM 7.1.3 ?