i have two questions ;
1- how can i know the the starting date of hestorical Data that stored in AW webview,and how can i change that date ,is it refering to the size of drive allocated for that or what exactly ?
2- in Outbound dialer: is there a way to flush the dialing list, some times the client calls me to delet the dialing list because of inserting some contacts by mistake ?
usually, i go to Query rule and click on 'update dialing list ' to overwrite the exist list, is that the only way or there another ?
regards and thanks
1. Use ICMDBA and set it to the _hds database and look at Space Used Summary. This will show you the latest update date and the retension time for the table. You can easily calculate if the system has been purging old records.
If it has, query the relevant table using "SELECT TOP 1 *" and you will see the oldest.
If it hasn't, you have them all.