switch model is not showing in topology service(LMS ver 2.6)

Unanswered Question


I am using LMS ver 2.6 and RME 4.0.5

We have added 2960-8TC switches in Cisco works, but this switch is not identified on Topology services. Device type showing ciscoProducts.798. So we are not able to show total no of devices as per switch model.Please advice if there is any solution.

I have attached the logs


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Overall Rating: 1 (1 ratings)
Joe Clarke Wed, 06/23/2010 - 11:58
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You need to upgrade.  This device is supported in CM 4.0.13 which is part of LMS 2.6 SP1.  First, download the SP1 update from http://www.cisco.com/cgi-bin/tablebuild.pl/lms26 .  Then, you'll need to install CS 3.0.6 from http://www.cisco.com/cgi-bin/tablebuild.pl/cd-one-3des .  Then you can upgrade to CM 4.0.13 through Common Services > Software Center > Software Update.

Thanks Joe..

I am using CM 4.0.6 and have gone through the devices which will be supported in CM 4.0.13.There i can see the switch model of

Cisco Catalyst 2960-8TC-S Compact Switch

But in this scenario i am using 2960-8TC-L .As you suggested CM 4.0.6 will not support 2960-8TC-L . Can you please confirm both 2960-8TC and 2960-8TC-L are same and still i can use CM 4.0.13 to support  2960-8TC-L switch model.I have referred below link


Joe Clarke Sun, 07/04/2010 - 23:31
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Your switch has a sysObjectID of which is supported in CM 4.0.13.


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