UCCX v4.0 Agent & WIndows 7

Unanswered Question
Jun 14th, 2010

We are testing Windows 7 and have found that we have to install the UCCX Agent software in XP mode.
It works well in that call will come into the Agent when in the ready status.
The only difference is that the Chat feature does not work.
Also, if the same user logs onto the Supervisor application - any of the team view's display zero Agents - even though Agents are logged on.
Obviously at the moment any of our staff who upgrade the OS to W7 will suffer
one or both of these symptoms.
It seems that the Chat mechanism is the same one used to detect other Agents.

Is this a known issue ?
Is there a fix ?

I have this problem too.
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Aaron Harrison Mon, 06/14/2010 - 03:38

Hi

You could check the app is bound to the correct interface by running:

c:\program files\cisco\desktop\bin\postinstall.exe

Beyond that, Win7 support is only available in v8.0 of UCCX, so your options may be limited...

Regards

Aaron

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James Hawkins Mon, 06/14/2010 - 03:41

The document at the link below details when Windows 7 will be supported for Cisco UC products:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps10317_Products_Bulletin.html

UCCX will support 32 bit Windows 7 with the versions/dates listed below:

Version 7.0(2), Q4CY10

Version 8.0(1), FCS Q1CY10

Version 4.0 of IPCCX (Previous name for UCCX) was made End of Sale on 15th May 2007 with software development ceasing on 15th May 2009 - unfortunately this means there will never be a version of CAD for your version that will natively support Windows 7.

If anyone can suggest workarounds for your issues that would be great but I would think that your only option may be to upgrade your systems.

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