We are testing Windows 7 and have found that we have to install the UCCX Agent software in XP mode.
It works well in that call will come into the Agent when in the ready status.
The only difference is that the Chat feature does not work.
Also, if the same user logs onto the Supervisor application - any of the team view's display zero Agents - even though Agents are logged on.
Obviously at the moment any of our staff who upgrade the OS to W7 will suffer
one or both of these symptoms.
It seems that the Chat mechanism is the same one used to detect other Agents.
Is this a known issue ?
Is there a fix ?