06-14-2010 07:55 AM - edited 03-14-2019 05:52 AM
Our IPCC version is:
Package: Cisco Unified CCX Enhanced
Any help with this issue would be greatly appreciated.
Thanks,
Yefim
Solved! Go to Solution.
06-14-2010 09:33 AM
Yefim,
Currently only Contact Center Express 8.0 has Windows 7 support for CAD clients. The compatibility guide always has the latest information about what is compatible.
Steven
06-14-2010 09:33 AM
Yefim,
Currently only Contact Center Express 8.0 has Windows 7 support for CAD clients. The compatibility guide always has the latest information about what is compatible.
Steven
06-14-2010 09:38 AM
Thanks for a prompt reply.
Yefim
06-15-2010 04:20 PM
You can use a program call Orca that will allow you to modify the MSI so you can install the Supervisor and agent. We have tested using it and both the agent and the supervisor work, we haven't completed our testing on being able to monitor agent calls. Here is the link:
http://supportforums.cisco.com/message/3043209#3043209
JLH
06-16-2010 06:26 AM
Thanks for the tip. We'll test and see if we can get it to work
Yefim
07-01-2010 12:18 PM
I'm trying to follow the link you have posted and got Orca installed on a Windows 2003 server. However, I'm not showing the 'Launch Condition' table.
FYI, I'm running Orca ver. 3.1.4000.1830.
BTW, I was wondering how you got a CAD msi setup file from? As you know it's a .exe file if you get it from the CRS app admin.
07-01-2010 12:23 PM
Hi
Are you running version 4.x or earlier of UCCX/CRS?
If so, it's not MSI based...
Aaron
07-01-2010 12:32 PM
Right, we're on 4.x. We will upgrade but for now I'm interested in tweaking it to make it work in Windows 7. So far, the other workaround I've tried and it's working 100% for me is to use VMware Thinapp to package the entire CAD application to a single, self-contain, exe file.
Anyway, do you know if there is a way to convert .exe to .msi?
07-01-2010 12:40 PM
07-01-2010 12:55 PM
Yes, you are wandering down a long and lonely road.
Repackaging an install package from an .exe (which could be one of a million types of installer, such as InstallShield) to an MSI isn't a trivial task - it's a fairly specialist piece of work.
You can only open MSIs with Orca, it doesn't support other types of install package.
I would suggest if you have a workable solution with ThinApp you'd be best to leave it there...
Aaron
07-01-2010 01:02 PM
I know it only works with msi's. I got a msi file which was converted by one of the IT guys in my company. Just wanted to explore myself on how to DIY but I still don't see the table that that guy said in the other thread.
07-01-2010 01:11 PM
Hi
Well - basically an MSI created by someone in your company will be different to one created by Cisco. In this case he hasn't used the same features that Cisco have, so you don't see the same stuff inside it.
Aaron
07-01-2010 01:01 PM
Sorry, we are running UCCX 7 so the install is an msi not an exe.
07-01-2010 01:04 PM
Dang, it's good to know.
02-06-2012 12:37 PM
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