When I try to remove the 1 in the outgoing dial plan for 10 digit long distance, the phone only takes the first 7 digits when I try to dial out.
I was going to fix up the translation profile to add the 1 back in when the call gets sent out.
Is there some way to make this work?
If these are the only options you see (the ones in your JPEG), you are probably missing the templates files from his installation.
Please check the following directory:
/.configuration assistant/telephony/dialplan, where USER_HOME should be \Documents and Settings\
If you do not see our template xml files here, the recommendation would be to re-install CCA, because this means that these files have been deleted.