06-14-2010 12:46 PM - edited 03-21-2019 02:40 AM
When I try to remove the 1 in the outgoing dial plan for 10 digit long distance, the phone only takes the first 7 digits when I try to dial out.
I was going to fix up the translation profile to add the 1 back in when the call gets sent out.
Is there some way to make this work?
Solved! Go to Solution.
06-15-2010 10:31 AM
If these are the only options you see (the ones in your JPEG), you are probably missing the templates files from his installation.
Please check the following directory:
If you do not see our template xml files here, the recommendation would be to re-install CCA, because this means that these files have been deleted.
06-14-2010 01:17 PM
Is there a conflict (ambiguity) with another part of the dial plan?
What dial plan are you using? WHich line did you modify and how?
06-14-2010 01:39 PM
I do not have the 10 digit local on mine but that would be what I need.
The numbering plan locale is North American 7 digit. Do I need to change this to North American 10 digit? How would I do that?
Thanks for your help.
06-14-2010 02:40 PM
Yes, you can use that same menu in CCA 2.2.4 and select it from the pulldown drop box and apply it.
I am particular about 2.2.4 because in the TSW in prior CCA releases that dial plan had some bugs. While you are in expert mode (not Telephony Setup Wizard mode) I still dont want to take any chances.
Dont forget to Save when your done.
Heck, maybe even backup before you start ;-)
06-15-2010 05:33 AM
06-15-2010 05:39 AM
you dont have a list of them with prefix "Template: xxxxxxxxxxx" ?
What version of CCA did you use to install and did you use TSW? What UC500 model and what SW pack are you using?
06-15-2010 10:31 AM
If these are the only options you see (the ones in your JPEG), you are probably missing the templates files from his installation.
Please check the following directory:
If you do not see our template xml files here, the recommendation would be to re-install CCA, because this means that these files have been deleted.
06-15-2010 11:26 AM
They are in there.
Thanks for all your help.
06-15-2010 11:44 AM
pleasure. Please mark answered.
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