Auto Attendant feature in Unity Express question

annya.martinez · ‎06-15-2010

Hi People!

We need your help with the following question:

We need an Auto Attendant in our company, so we are interesed in the NME-CUE module with Unity Express 7.1. We don't need any voicemail, just the Auto Attendant feature for callers to listen to a welcome greeting, and choose between some options "Press 1 for..., Press 2 for...".

The question is: do we need have to buy any "FL-CUE-MBX-5" license, even if we are not going to configure any voicemail? If we want to activate just the Auto Attendant feature, the Unity Express 7.1 Software is enough? Which licence do we need to purchase?

Thanks a lot for your help.

Regards,

Rob Huffman · ‎06-15-2010

Hi Annya,

Here are the design restrictions

•The AA functionality in Cisco Unity Express is not licensed separately from the voice mail capability, so you have to purchase a voice mailbox license, even if you intend to use only the AA capability. If you plan to use only the dial-by-extension AA capability, then the smallest mailbox license (12 mailboxes) will suffice for the application. If you intend to use the dial-by-name AA capability, then review the next bullet on the maximum number of user definitions and determine the appropriate mailbox license to purchase from that information.

•If you use the Cisco Unity Express system AA (as of Cisco Unity Express 2.1) as your central AA, the default operation is to allow transfers only to local extensions (extensions associated with users defined on the system hosting the AA). To allow external transfers (including PSTN locations and extensions at other sites), configure the system AA to allow these transfers as shown in Figure 16 (set the value of the allowExternalTransfers parameter). If you plan to use the "centralized" AA scenario described in this section, it is recommended that you write a custom AA script to control which destination numbers may be allowed as transfer destinations from the AA (this is to contain possibilities of misusing your AA for toll fraud purposes).

Dial by name does have restrictions as shown below;

•If you desire the central dial-by-name configuration, also consider that the number of user definitions on Cisco Unity Express is limited. In current releases of software (up to Cisco Unity Express 2.1), this limit is twice the number of mailboxes in the license. For example, if you have a 100-mailbox Cisco Unity Express license installed on your central Cisco Unity Express system, you can enter a maximum of 200 user definitions (to support dial-by-name access).

Auto Attendant Design Considerations

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/design/design21/cueaades.html

Cheers!
Rob

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