Voicemails Forwarded to Inbox do not play on iPhone

Unanswered Question

I have the voicemails from the UC500 attached to emails as WAV files.  Some users are using Blackberrys and iPhones.  The Blackberrys get the emails.  They are able to open the WAV file.  It is a little slow to get to their inbox but it works.  The iPhones get the emails right away but they cannot open the WAV attachment.  I read something about using the 711 codec instead of the 729 codec to make it work on the iPhone.  How do I make this change in CUE?


Thanks to anyone that can offer assistance.

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Since the dial-peer says codec g711ulaw, it is using that same codec already to transfer the voicemails as emails?


dial-peer voice 2000 voip
description ** cue voicemail pilot number **
destination-pattern 200
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1 
dtmf-relay sip-notify
codec g711ulaw
no vad
!

David Trad Tue, 06/15/2010 - 15:45
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Hi Jason,


This is not making sense, I have my VM's delivered to my iPhone as WAV files and am able to open the attachment and listen to them, I also did nothing special to be able to do this.


Are they being attached and is the iPhone seeing the attachment?


What is the error message you are getting?


Cheers,



David.

David Trad Wed, 06/16/2010 - 15:01
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Hi Jason,


I haven't seen this before sorry, I am running on firmware 3.1.2 but my phone is modified i.e jail broken and I have pretty much hacked it to pieces, maybe something I have installed is allowing them to work, I will have to try this on a vanilla iPhone and see if the standard base model can do it or not, I would be very surprised if Apple didn't allow for .WAV files to play, but then again nothing surprises me with them.




Cheers,



David.

Brook Powers Wed, 06/16/2010 - 19:09
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I listen to attachments on my iPhone regularly.

Your carrier may restrict the download of larger .wav files unless you have a wifi connection.

Brook Powers Thu, 06/17/2010 - 12:42
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I would use the smallest footprint fastest loading wave player available to you.


Here is how my PC is setup;


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