Voice gw, CM Pub and Sub1, agents, CVP1, RoggerA, VRU PG, Agent PG. Agent ipphones register with Florida/Virginia CM cluster.
Site 2: (Virginia)
CM Sub2, CVP2, Rogger B, VRU PG, Agent PG
Site 3: (UK)
Separate CM cluster, CVP, Agent PG, VRU PG (These PGs talk to Rogger A and Rogger B of Site1/2).
Site 4: (India)
Voice gw, Agents. Agents register with UK CM cluster.
Setup running on Comprehensive mode.
This is the same setup what rafi.imran has traded posts on.There are few other questions on which we where working so i am opening a separate thread for this.
1 In a case when my CVP 1(FL) is down and wan links are down at the same time which makes CVP 2(VA) of no use can i transfer calls from FL Gw to CVP in UK(Primary) and play some outage message and transfer the call to voice mail in UK.
This same scenario can also trigger in a case when my ports in FL CVP are full and i want the calls to be send to UK CVP.Can i use CVP Primary (UK) for servicing calls from US(FL) and IND(Hyd) if needed toghether.Should A2Q object this?
2 Assuming i can use the above condition and transfer the calls to CVP (UK)(PG2) from VG (FL) )and play the self service and then can i have the calls transfered to CCM (FL) (PG1) which sits on a diffrent PG box to have an agent transfer.
If yes then i could utilize my CVP in UK in a better way.