ICM Reporting (Facility Level)

Unanswered Question
Jun 15th, 2010

I've been trying to find out if there's a way to report on ICM Activity per facility that we transfer activity to instead of depending on Agent Login mappings?  Is there some sort of underlying network parameter that will help identify this if we configure the desktops to use it?  We have multiple Vendors we send calls to that use the same Skill Groups but we want a way to send each Vendor their individual activity w/ out depending on the AgentLogin to Vendor relationship.

Any ideas would be appreciated.


I have this problem too.
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