Hi to all.
Here is the issue. I have about 40 users currently up and running on a Cisco Unified Comunications Manager 7.1.3 with a Presence Server 7.0.6 and active directory Windows 2008.
I have all working 100%, except for one user. This user can´t get connected to presence, althought it logins correctly to Personal Communicator. Everything works (softphone, calls) but the messaging service does not, and all users are shown as offline.
I logged this user on a machine of another working user, and firewall does not seems to be the issue.
I used Show Server Health on the CUCP and it all shows green (OK) status, except for the presence that remains in connecting status.
Now here is the interesting fact happening at the moment. This user named "MARBELYS", appears with a similar name when i tried to do the search for users, but with a $ in the end (MARBELY$). You can check on he attachment file.
I already checked on the Active Directory Users, also checked on the users from the CallManager list, and also on the Users integrated with the presence server, but this user (MARBELY$) does not appears at all.
What can i do to solve this?...
Thanks in advance
1) Go to CUCM > System > Licensing > Capability Assigment. Uncheck both CUP and CUPC boxes for marbelys.
2) Go to CUPS > User Management > End User. Make sure CUP and CUPC license was unchecked for marbelys.
3) Go to CUPS > Serviceability > Tool > Control Center - Network Services. Restart "Cisco UP Intercluster Sync Agent"
4) Go to CUCM > System > Licensing > Capability Assigment. Check both CUP and CUPC boxes for marbelys.
It should fix the problem. If not, you need to open a TAC case.