Having an issue with Quality Management. Is it possible to remove to remove an agent that is no longer active from the Quality Management system? I notice that the admin docs for QM say that once an agent has been configured they can't be removed, just unlicenced. The problem we have is the reports in Quality Management Desktop still list this agent. The agent in question has been removed everywhere else in the system (CUCM, UCCX etc) but is still appearing in QM. Is this the expected behavior, or are we doomed to have an ever increasing list of inactive agents?
Thanks in advance,