ICM 7.2.7 - CallResult 21 in OutboundOption

Unanswered Question
Jun 16th, 2010

Hi to all,

in Outbound Option user Guide 7.2(1) or in Outbound Option Guide 7.5.(1) documentation I can find the following description for value 21 of CallResult field in t_Dialer_Detail table:

"21: Customer dropped call within configured abandoned time"

But I cannot understand how is this "configured abandoned time": it seems that the call was answered by the customer but he dropped the call within a certain time...

What's happened when I find a CallResult value equal to 21 on t_Dialer_Detail table?

I thought to the "Answered short call threshold" on the PG configuration but its value is 0 seconds and the CallType report give me 0 short call...

Thanks in advance,

Andrea

I have this problem too.
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andrea.pace Wed, 06/16/2010 - 05:54

I believe the parameter is "Abandoned call wait time" on Campaign configuration.

Thanks to all,

Andrea

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