How To Extend the Duration of Call Forward NoAnswer on CME

Answered Question

Hi,




I have a CME installation (v4.x) installed at a seniors home.  The forward to vmail is too quick for most of them.  I know you can change the forward for individual phones by using the command:


  • call-forward noan [voicemail number]timeout 10


Does anyone know if there's a system wide parameter on CME to extend the cf noan time for all phones at once?




Thanks,




Dave

Correct Answer by Rob Huffman about 7 years 1 month ago

Hi Dave,


Like my friend Walter nicely noted (+5 "W") there is no system-wide

setting for this type of change


call-forward noan


To configure call forwarding so that incoming calls to an extension (ephone-dn) that does not answer are forwarded to another number, use the call-forward noan command in ephone-dn or ephone-dn-template configuration mode. To disable call forwarding, use the no form of this command.


call-forward noan target-number timeout seconds


timeout seconds - Sets the duration that a call can ring with no answer before the call is forwarded to the target number. Range is from 3 to 60000. There is no default value.


From this good CME doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_c1ht.html#wp1063669



The only way to mitigate the scope of these changes (minimally) would be to use ephone-dn-template configuration mode.




Hope this helps!

Rob



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https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

Correct Answer by Walter Solano about 7 years 1 month ago

Hello Dave,


In CME this needs to specify in the phone configuration with the command that you mention, unfortunately there is no way to configure this timeout in system wide form.



HTH

Please rate this post if was helpful


Walter Solano

CCVP, Cisco UCCX Specialist

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Correct Answer
Walter Solano Wed, 06/16/2010 - 07:06
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Hello Dave,


In CME this needs to specify in the phone configuration with the command that you mention, unfortunately there is no way to configure this timeout in system wide form.



HTH

Please rate this post if was helpful


Walter Solano

CCVP, Cisco UCCX Specialist

Correct Answer
Rob Huffman Wed, 06/16/2010 - 07:08
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Hi Dave,


Like my friend Walter nicely noted (+5 "W") there is no system-wide

setting for this type of change


call-forward noan


To configure call forwarding so that incoming calls to an extension (ephone-dn) that does not answer are forwarded to another number, use the call-forward noan command in ephone-dn or ephone-dn-template configuration mode. To disable call forwarding, use the no form of this command.


call-forward noan target-number timeout seconds


timeout seconds - Sets the duration that a call can ring with no answer before the call is forwarded to the target number. Range is from 3 to 60000. There is no default value.


From this good CME doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/command/reference/cme_c1ht.html#wp1063669



The only way to mitigate the scope of these changes (minimally) would be to use ephone-dn-template configuration mode.




Hope this helps!

Rob



Please support CSC Helps Haiti


https://supportforums.cisco.com/docs/DOC-8895


https://supportforums.cisco.com/docs/DOC-8727

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