XML for Resources Propreties

Unanswered Question
Jun 16th, 2010

Hi there,

is it possible to create a XML for the administrator to edit the Agent propreties.. like CSQ the Agent should handle and skill level for the Agent?

I want to provide this for the Supervisor can handle they r agent without me...



I have this problem too.
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Anthony Holloway Wed, 06/16/2010 - 11:22

Try to ask a more general question, as supposed to getting right into an XML based solution.

Just have your supervisors log into AppAdmin, they will be able to manage their agents just like you are asking.

Make sure the system parameter for : Supervisor Access is Access To Supervisor's Team Only

andrei.goncalves Mon, 06/21/2010 - 06:10

Thanks for your replay.

I could not apply that config yet.. But I think that will help me..



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