Error encountered: An unknown error occurred while access the upgrade file.

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Jun 17th, 2010
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Hi all,


I was upgrading my call manager subscriber server from /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 7.1.3.10000-11 build to 8.0.2.41006-1 build, got the following error and the upgrade failed,

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Status: Error encountered: An unknown error occurred while access the upgrade file.

While the same upgrade was successful on the pub.

Need help.

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Aaron Harrison Thu, 06/17/2010 - 14:41
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Hi


You mean the same downloaded file? Or the same exact CD?


Aaron

Brad Martin Fri, 06/18/2010 - 05:54
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I found that when upgrading from a remote machine I had to point to a directory with only the upgrade file in it. Prior to that I got the same error.

David Hailey Fri, 06/18/2010 - 13:18
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Brad,


I've seen that a number of times with 7x upgrade files.  I would like to say it's consistent but it hasn't always been.  I've done a number of upgrades and sometimes I would run across that issue and other times, I would not (there would be multiple files in the SFTP path).  After a few times, I just started always putting my upgrade file in a dedicated folder.


Good catch...and you're not alone in experiencing it.


Hailey

satish rawat Mon, 05/13/2013 - 20:25
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I faced same error while upgrading 7.0.2 to 7.1.3-20000-2 and after failing few times here is what i tried


1. add a ntp server to server ( even though the NTP was not really reachable ..just add one on server before you start upgrade)


2. try placing only one file on sftp root directory..

Jim Pilgrim Wed, 04/12/2017 - 02:02
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This is still happening in 11.x upgrade attempts, put OS in permissive mode and make sure there is only one file the directory path.  Random results with this one.

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