Solved: Attendant Console - Pilot Point Hunting

Prathyush Keeriyatt · ‎06-17-2010

Hi,

I am using an Attendant console pilot point (90000) to hunt within the following users:

1. Attendant cosole user 1 - Line 1 (90001)

2. Attendant console user 1 - Line 2 (90002)

3. Directory Number (90502)

4. Voicemail (90500)

The Algorithm used is "First Available". Is there any provision in CallManager so that whenever call hits the pilot point,

90000 ---> 90001 (CFNA 10 Sec) ---> 90002 (CFNA 10 sec) ----> 90502 (CFNA 10 sec) ---> Vociemail (90500).

???

Jonathan Schulenberg · ‎06-17-2010

That is what Cisco does not support. You can do it, just don't call TAC after you do.

View solution in original post

Jonathan Schulenberg · ‎06-17-2010

I'm going to presume you are referring to the end of life Cisco UCM Attendant Console here that is built into UCM. If this is not the case, please qualify your question further.

Yes that is possible but not supported. The features and services guide explicity states that no call forwarding is allowed on the CUAC hunt destination directory numbers:

Disable call forwarding for lines and directory 
numbers on Cisco Unified IP Phones that are used as attendant consoles.

Prathyush Keeriyatt · ‎06-17-2010

What if we configure CFNA in the members of the hunt group of attendant console pilot point ? Will there be any effect in the working of Cisco TCD functionality after that ??? Or is it advisable as cisco clearly denies it ?

Jonathan Schulenberg · ‎06-17-2010

That is what Cisco does not support. You can do it, just don't call TAC after you do.