06-17-2010 09:23 AM - edited 03-10-2019 05:12 PM
Hello,
Just installed ACS 5.0.0.21. Monitoring and reports database was working, but now is not. When trying to open, I get "Monitoring and reports database currently unavailable. Trying reconnect in 5 minutes." From CLI "sho application status acs" gives me the following:
ACS role: PRIMARY
Process 'database' running
Process 'management' running
Process 'runtime' running
Process 'adclient' running
Process 'view-database' running
Process 'view-collector' running
Process 'view-jobmanager' running
Process 'view-alertmanager' running
Also, logs show nothing unusual.
Reload of appliance does not help.
Any other way to check why this appears to be unavailable?
Thanks
06-17-2010 09:41 AM
Cancel that... after 3 system reloads, it finally came back - this is not very comforting since this is a new install and under almost no load at all.
03-14-2012 02:28 AM
We are experiencing this problem now.
If problem persists, please contact your ACS administrator."
This is after a VM fail, any ideas on how to recover this? The 3 reloads didnt cure our problem
S
03-20-2012 12:12 PM
Hi
If the version is ACS 5.0 then You probably are hitting the followin bug:CSCsx43817. I would recomend you upgrading the box to the new version.
Regards
Minakshi
Do rate the helpful posts
03-22-2012 09:14 AM
Thanks for your response in the end we had to just rebulid. But ill look into upgrading
S
03-23-2012 10:53 AM
Here is the path from here you can downlooad the iso and upgrade the acs:
Login to cisco systems> support> all download> products> security> identity management> cisco secure access control system> cisco secure access 5.x
You would see the link for 5.1 , 5.2 and 5.3
Click on any of the link and you will find the .iso image.
Regards
Minakshi
Do rate the helpful posts
03-26-2012 04:11 AM
Thanks for that. Not sure our maintence supports upgrading to 5.3 but thanks anyway
Si
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