CAD UCCE Reason Codes Question

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Jun 17th, 2010
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In UCCE CAD 7.5.4 and later Spanlink came out with a new feature where a agent can change thier "Not Ready" reason code without going "Ready"->"NotReady".  I have a customer who is running 7.5.6 and does not like this feature and would like to turn it off. There is nothing in Cisco Administration Desktop application that controls this (i.e. enable / disable of this feature) Does any one know if there is a Registry or configuration file that can turn off this feature? - Thank for your help! - Jim

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Nathan Luk Fri, 06/18/2010 - 22:37
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Not as far as I know. Haven't asked TAC or anything yet though. It's annoying because when going Not Ready > Not Ready it doesn't write an entry into the Agent_State_Trace table, only the Agent_Event_Detail which one of my clients needed to use for reporting..


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