I am running Unity Connection v7.1 and am trying to provide the following solution to my users:
1) They get an email notification when they receive a voicemail.
2) The email contains information on the phone number, and name (if available via AD) of who called.
3) They have a method of listening to the voicemail from their email.
4) The email may not contain a .wav file of the voicemail, or have another method for a user to save the voicemail as a .wav file.
5) Ideally, the email would contain a link that either streams the voicemail, or takes the user directly to their Cisco Unity Connection voicemail inbox.
I have successfully been able to get the system to send an email notification with the phone number & name (when available via AD).
I have been able to get the system to include a link in the email, but the link takes the user to the Personal Communication Assistant home page where the user has to log in, then click on the correct link to get to their inbox. Is there a way to bypass the requirement for the user to log in, and also to send them a link directly to their voicemail inbox?
Alternatively, is there a way to configure the system to send a link that would stream the specific message that a particular email notified them of?
I'm open to 3rd party add-ons to achieve the solution.
The only solution that I can think of is to build a solution in which the email is sent to a middleware application which interacts with the Cisco gear & sends the email to the end user. This is not ideal.
Thanks for any thoughts you can provide!
To expand on my comment. I think there is one major hold-up which is:
"5) Ideally, the email would contain a link that either streams the voicemail, or takes the user directly to their Cisco Unity Connection voicemail inbox....
Is there a way to bypass the requirement for the user to log in, and also to send them a link directly to their voicemail inbox?"
The SSO (single sign-on) is a problem because there may be multiple areas you want this to apply to: For example, are you talking SMTP to only an internal, corporate email address? Do you want to extend that to an external address?
Technically, there is the IMAP solution (integrated messaging) which provides the option to get voicemail in email but again - this conflicts with your no WAV or attachment requirement. You could go with secure messaging which still has a WAV attachment but the user must be authenticated in order to do anything with the message.
You may be able to find something to suit your needs, but I doubt it will meet all of your initial requirements.